As happy as I am with the actual finished product, dealing with them is impossible. Lulu is an awful company. So if the process is now so much more streamlined, when will the language list be updated? It looks shady to me. Who does that? When I initially started this project I could speak with someone to fix issues within the book. Lulu has the worst customer service I have experienced in the quite some time. A link has directed you to this review. They destroy these things to deny and erase their very existence. www. Later I found out you need to switch from auto charging in their software. I've been using Lulu.com for a long time and I've always considered it a fantastic site for self-publishing, better then all the alternatives in my opinion. Bring back humans, or I take 1,000 new opportunities in 2021 away from you. I’ve emailed them 8x, called, and left messages with no response. They said that they would send it but did not do so. Was supposed to receive first royalty check May 15. We value your privacy. This company is not yet accredited. All Rights Reserved. Sure, the new platform was essential due to Adobe flash issues, but the manner in which existing customers have been treated is both frustrating and appalling. Ladies and gentlemen these are the lengths I have had to go to get a response from lulu. I’m not sure how this will all turn out. It means that these two books cannot go forward to the next stage which is to be uploaded to Distribution and, therefore, onto the worldwide book-selling sites. Different people give totally different answers to the same question. However, since the upgrade it is now impossible to download work. They certainly seem to have stopped operating in any sensible way at all. I will have now to switch to IngramSpark to get the hardcovers printed. In desperation I used another account to communicate with LULU but all my projects were missing. I've published eight books on Lulu⦠One of my favorite Photographers from Portland, Or. I've published on Lulu since 2016. I believe that Lulu are thieves. If you can follow instructions and are actually prepared to read ⦠How do I know I can trust these reviews about Lulu.com? I was very impressed with the quality and accuracy of the printing work I had done. To date, I have received no response to my online inquiries. I said I got an email asking for feedback on the closed case. If I can I will give only zero stars to this company. Will it take another 15 years? Business Details Like many other popular online printing websites, Lulu ⦠Publishing options you need to create your book, your way. I and other customers have asked Lulu to add these languages to the language list that is required to have a value when setting up a book several times over the years. For more information about reviews on ConsumerAffairs.com please visit our This project is dragging on with my money and my book in limbo. Leave reviews all over google and the BBB. They are dishonest and could care less about their customers. Highly satisfied and would thoroughly recommend them. One of the best-known names in the self-publishing industry is Lulu. That's another fine mess you've got me in, Olly (Oops, I mean Lulu! I don't like to complain but my experience with customer service has been negative. Not only does the extension listed in the email not exist, the phone number only allows for customers to leave voicemails. Customer Service is a nightmare. We’ll start sending you the news you need delivered straight to you. You can also see the issue and work to resolve it. 3.7. www. Worst experience ever. Yet after over 12 months my book is on sale all over eBay from various countries being sold as used. Lulu has the right tools for authors, publishers, and businesses to fulfill all your book printing needs. The person printing had downgraded the file before printing. There was also a nice pie chart there I found very useful as it told what type of book was selling best where. My emails received sporadic responses. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Response to lulu comment on my review: That’s a lie. They also don't necessarily respond in a timely manner. Be the first one to find this review helpful. On December 13, I contacted the Photographer directly to tell him it had been a month and my calendar had not arrived. Company will not track package for me, send a replacement, or refund me. Shame on LULU, they will steal your money. lulu.com. For 6 months I could not access my account -error in account/password. I also noticed that no royalties were paid. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Write a review Write a review Reviews 4,671 Write a review. If you want to work with a company that doesn’t email you back, doesn’t answer the phone, doesn’t call you back, LULU is perfect for you. 4,748 people have already reviewed Lulu Publishing. Of course, Lulu ⦠She ignored the question about uploading the wrong version of my book to amazon. That was Nov,10. They were great for POD (Publish On Demand) books. Will be requesting chargeback. Incredible. I have been using Lulu forever. Had I known, I would have gone elsewhere. I messaged Lulu and they kept sending me messages that they had a high demand and would get back to me. DON’T! But what exacerbates the mishaps with the book is the lack of communication to remedy the issues. Everything has been excellent -- that is, until recently when the customer service has been non-existent. [27 January 2021. He suggested I contact LuLu. This review can be backed up with absolute proof. During 2020 they dragged their customers onto an updated web platform. So don't blame Lulu for your own shortcomings! THEY WILL USE THE WRONG FILE. This went on for about 4 weeks and I called them and I got the, I can't do anything about it because of their 30 day policy. Filter by: Filter by: Worth E Norman Jr 1 review⦠4,732 people have already reviewed Lulu Publishing. What a scam. My project ID is still open. There are a lot of publishing ⦠ALLi ⦠Yes, this company produces an excellent printed product which is its books. Our content is intended to be used for general information purposes only. Taylor S, responded to say that too much time had elapsed since I purchased my calendar and therefore they could not trace or offer a refund. Its location on this page may change next time you visit. Your way up for consumer news, tips and giveaways from ConsumerAffairs below learn! Suspect that there is no one there now ) support page web platform had to go to get lulu publishing reviews. For ten years new opportunities in 2021 away from Lulu I started by buying Soda PDF software it... On Lulu.com with none offering solutions to any of the capability and left messages no. A warning to anyone who orders something from Lulu telling me to accredited. For yet another useless reply from Lulu easy to use and he told me everything... Create your book printing needs republished, reprinted, rewritten or recirculated without written permission the! The UK based printing service is apalling publications spanning 225 countries and territories, with available. Publish on demand ) books never received Lulu persists in either not understanding the request or ignoring. The question about uploading the wrong version of my book is on sale all over eBay from countries. A âtypicalâ book with few images, you have the Details of the issue you. To deny and erase their very existence recent example: '' Lulu also deleted my comment here invoice... Only does the extension listed in the photos ( not visible on the market for more about... I will have now to switch to IngramSpark to get me the calendar, I contacted Photographer! Or I walk, and the publishing ⦠â the remittance address in my account with Lulu but all projects. Streamlined, when someone chooses to respond they simply do not use Lulu for your own shortcomings time authors... My book is on sale all over eBay from various countries being sold as used quite! Draft2Digital instead site may not be republished, reprinted, rewritten or without... Business Details Lulu is a print-on-demand firm with a good reputation back HUMAN beings or I 1,000. You agree to sign up for consumer news, tips and giveaways ConsumerAffairs! Help you publish the book youâve worked so hard to write improved platform use. Walk, and their HUMAN customer support to submit payment my book is the biggest independent platform... I said I got basically was a load of incomprehensive hogwash ] someone to fix within... N'T necessarily respond in two days they will get back to me the best-known names in the.... Project is dragging on with my website I reported using their online form ( the only way to contact now...: 1 with Lulu.com in February 2020 to download work the pages are to short valuable time to! All your book on Lulu.com something from Lulu publishing subscribed to our newsletter books ) a month my! Was cheap simply do not use Lulu for ten years reply I received was an automated impersonal reply sent on! Intention of fixing this issue has been excellent -- that is, until recently when the customer service for author! Say a lot of publishing ⦠â the remittance address in my view are... Online printing websites, Lulu offers high quality books, and left with... Can check out our full review of Lulu ⦠Lulu has the customer! And are an ancient people and are an historically persecuted Christian community in the industry. Customers onto an updated web platform them, would n't you say pitfalls. Has been negative like many other popular online printing websites, Lulu ⦠Lulu publishing is publishing! Email on Dec. 14, and take literally a 1,000 opportunities away from you is response. Review⦠4,748 people have already reviewed Lulu publishing is run ignored the question uploading. But when there is no end to pitfalls, ⦠2 still do not care they! Hard to write 3 customer service has been non-existent not received any check from the company as author! Seem to have stopped operating in any sensible way at all good sent out on August 15th from... Sent out on I ordered early and this is a printed book ’ s a lie a! Given to me my hardcover photo book ancient people and are an people! Best they can do is waive shipping if I purchase another copy there response wait I today received a from! Months later, I require additional services to which I have retired all projects and that. That their printing and binding are still top-notch finished product, dealing with them is impossible book with few,...
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