Our site is not optimized for your current browser. 1. Sound problem after Android 8.0 TV update v6.5830 (previous version), Applicable Products and Categories of This Article, Latest information about the Android 8.0 Oreo update - May 2019, Update pre-installed apps on your Android TV, Information on the Android TV Software Update, Perform a software update on an Android TV, Benefits of restarting the Android TV and update the software, All Mobile, Tablets & Smart Devices products. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Just installed and signed into Disney Plus on a Sony KD-55XG9505 TV. If not, the audio will be very difficult to hear using a Surround Sound setting. The Android TV has no sound during playback of videos from a USB device. Check the other input sources or playback content for sound issues. A separate article is available if No sound of BRAVIA Android TV from Home Theater/AV receiver ; Perform the following steps and check whether the issue is resolved after each step. Turn off your TV using the TV remote control. Get the support for your television with Android operating system: BRAVIA, Smart TV, 4K TV. If the symptom(s) persists, use the next workaround. Be among the first to get the latest Android TV. Unfortunately, if i unplug the optical lead between my tv and home cinema, and rely on just the hdmi lead, i get no sound whatsoever. This issue may occur if your TV has version v6.5830 of the Android 8.0 TV update installed. This happens 99% of the time and can't figure out why. TV Audio and Sound FAQ. The automatic update for Android 8.0 Oreo resumed at the end of April on a staggered schedule so it may take some time before this new version it is sent to your TV. *Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group. Set Surround Sound to OFF when playing a source that is not encoded with a Surround Sound signal. Be among the first to get the latest Turn off your audio device using the audio remote control. Check if there is any sound from the sample slideshow by performing the steps below: Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. may no longer output sound from the TV after it has been on standby for a long time. Check Applicable Products and Categories for details. If analog broadcasts are used, perform analog broadcast tuning. No sound system connected, just using the TV built in speakers. All other apps using TV sound are working fine. I have the HDMI in the ARC HDMI port on the TV. Check each speaker to make sure they are properly connected to the A/V receiver. No sound on Sony Bravia Android TV. Check if there is any sound from the sample slideshow by performing the steps below: To get the full experience on Sony.com, please change your settings to allow JavaScript. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Skip this step if unavailable. A newer version of your browser may be available. I have to manually turn off my receiver and back on in order to get sound. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. IMPORTANT: This article applies only to specific products and/or operating systems. Select Settings. If you don’t want to wait, you can download the update from your and follow the instructions to manually install it (requires a USB flash memory drive). We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. Turn on suggestions. Thanks for the information. I have a full Sony HT but have never experienced ANYTHING like this when watching cable, so I assume it has to be the TV. Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature. And other 3rd party apps bought a pair of Sony wireless headphones - hoping use. Of videos from a USB device to use them with the TV for! Bravia A55 optimized for your current browser in order to get the full experience on,! 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