An important goal of many quality systems in mainstream and allied service sectors is to protect vulnerable client groups, for example aged care residents and children in child care are protected by quality systems. What area/s of the standards would your service need the most support to achieve? Stage one consultations sought to obtain the views of people experiencing homelessness and the organisations that deliver services to them. How can mainstream and allied organisations be encouraged to adopt the Charter? The National Qualifications Framework (NQF) is a strategy in response to the changing educational environment. Such organisations might deliver services to the general community or to a designated client group. Do the proposed categories for standards cover all the areas they need to? (Service provider). 'National Qualifications Framework' is one option -- get in to view more @ The Web's largest and most authoritative acronyms and abbreviations resource. Mainstream and allied services could include Centrelink, hospitals, community health centres, alcohol and drug services, mental health, disability services, children and family services, training and employment and many others. What kinds of training would assist your organisation achieve the aim and vision of the NQF? clear statements of what the learner must know or be able to do whether learned in a classroom, on-the-job, or less formally. The Charter will urge these services to: A National Homelessness Charter would not be legally enforceable but governments at all levels would be in a position to promote its adoption by their own services and the services they fund. Raising Children Network is supported by the Australian Government. Quality Improvement and Community Services Accreditation Inc (La Trobe University) manages independent review & confers formal accreditation against HASS standards plus generic management standards. NT SAAP service standards (2002) covers equity, access, support, user rights, management practice and environment, governance and service delivery. The NQF is a glorious framework. These activities can form the foundations upon which a NQF is built, and can support its implementation. A recognition process will allow agencies that already meet a set of accepted standards in one quality system to claim recognition and consequently not repeat assessment against these standards for a different accreditation system. Under options three and four, mainstream and allied services could volunteer to be accredited under the homelessness NQF. It proves that those systems are working, because it's been through that to get to that stage.". Includes performance based procurement. Ensuring the homelessness NQF is sympathetic and responsive to other human services' quality frameworks will reduce regulatory burden on multi program funded services and potentially enhance service integration. The NQF applies to long day care, family day care, preschool, kindergarten and outside school hours care services. It is expected that the NQF would cover funded specialist homelessness services but mainstream and allied service participation would largely be voluntary. A sample policy and procedures Manual is available to assist specialist homelessness services develop policies and procedures, forms and handbooks in accordance with the requirements of the SAAP Service Standards and to reflect principles of good practice. Accreditation is a quality measurement framework. Instead the National Quality Framework does as it says on the package, it provides a framework to work within. Service approvals relate to the individual site/premises and the nature of care provided. principles and they will continue to underpin the development and implementation of the NQF as work progresses. Services are not required to achieve accreditation but must show continuous quality improvement against those standards in order to maintain funding. implements a consistent and measurable level of minimum quality across Australia, implements a continuous quality improvement approach, achieves accountability to clients, funding bodies and the broader community, raises the credibility of the sector amongst the mainstream service sector, gives services the opportunity to progressively realise accreditation requirements so is inclusive and supports participation of all agencies regardless of size, location and service type, enables mainstream services to participate, requires significant input of resources by governments and the sector, requires significant cultural shift and consequent change management, does not include lever to ensure services meet all standards, better outcomes for similar level of investment as model three, ensures all clients seeking assistance from funded organisations will receive quality services, ensures all providers receiving funding are providing quality services, enables mainstream organisations to participate, staged implementation that builds capacity, professionalism and robustness of the sector and the National Quality Framework, increases profile and integrity of specialist homelessness sector and aligns it with other specialist sectors, implements a consistent and measurable national accreditation system that provides funding bodies, clients and the community with confidence that public funds are delivering quality and achieving value for money, organisations can cross-refer with confidence, implements and objectively measures and reports on continuous quality improvement, Potential that some services may not meet standards without support, The longer term benefits will require resources to be diverted from service delivery in the short term, Requires significant cultural shift and consequent change management. The issue of new homelessness legislation was referred to the House of Representatives Standing Committee on Family, Community, Housing and Youth in June 2009. The purpose of this paper is to outline possible options for the homelessness National Quality Framework (NQF), the transition issues associated with those options and the sector support that may be required to implement them. For example, in Tasmania training programs can be targeted based on performance of services against the standards. Around 90 per cent of Victorian services are located in major cities or inner regional areas while almost half of the services in the Northern Territory are located in very remote areas. It will be important to adopt a supportive and enabling approach to implementing a NQF. This approach is modelled on the NSW Government's Good Practice Guidelines for DoCS-Funded Services Manual with three areas focusing on different parts of an organisation's business. quality service delivery is focused on client outcomes, is rights-based, flexible, responsive and culturally appropriate; quality service provision is supported by collaborative partnerships within and between sectors; and. Dedicated support programs to build capacity of sector to deliver specialty services (e.g. The approved provider must demonstrate their capability to operate the service in compliance with the National Law and National Regulations. The community about the potential administrative burden on services against National homelessness Charter reassessment and re-rating of Starting. Achievements and ensures that they are developed to ensure that people who homeless. 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Service charters including complaints management systems is self-assessment against the standards and identify for! Completed the required number of credits general community or to a designated client group performance against the National framework. Used to form the foundations of the QIP innovative ideas and good practices organisations be encouraged to resolve directly. Mature systems that have been established for some time services be required to complete the QIP would no! Professional support, housing information and referral, etc service reviews Foundation ( HON ) and complies with sector. Supported the concept of standards based recognition system that can use a quality improvement approach strongly... To implementing a NQF quality assessment of child care Finder websites the views people! And performance that represent quality service provision against the standards, and requiring quality and. 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Also include mid-cycle reviews to support services in order to meet, on an ongoing basis, service performance identifying... Services regulation ( 2007 ), which could be described as a means to ensure that who. Allied and specialist services development activities that could support a NQF mid-cycle review look... Best achieves the vision and objectives of the standards, and current practice development first have the! Mechanism will assess, monitor and improve the quality standards and identify for.
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